To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:
- Processing time is the time for order confirmation and packaging.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
Note: . In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
ESTIMATED TIME OF ARRIVAL = Processing Time + Delivery Time
Processing Time: 3 -5 Business Days
Standard Shipping: 5-8 Business Days
Fast Shipping: 3-4 Business Days
Priority Shipping: 1-3 Business Days
1. The above time frame is only applied for orders to the buyer with standard shipping method ("days" here is "business days")
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
4. Holiday shipping: Due to certain and International Holidays, especially in peak seasons, orders may take longer to ship out.
Please refer to the FAQs below if you met one of these situations:
* Check/Track Order Status
- If your order has been shipped out, a Tracking Number will be sent to you via email.
- Contact ZALLIZZ.COM Customer Service at: [email protected] when you have any doubts referring to your orders.
* Why isn't the tracking data showing on my tracking number?
- Tracking numbers may take up to 7 days after an order has been processed for tracking data to show.
- If it has been more than 7 days and your tracking data is still not showing, please get in contact with ZALLIZZ.COM Support Team at [email protected].
* I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
- If a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
If your item has not arrived within the time frame, contact ZALLIZZ.COM Customer Service at [email protected] and we will do our best to help you!
* How much is shipping?
- Standard shipping: $ 4.99 Estimated Delivery Time: 5-9 Business Days
- Priority Shipping: $24.99 Estimated Delivery Days : 4-6 Business Days
WHERE ARE MY ITEMS COMING FROM?
Our main fulfillment house is located in the US, and some of our special items are located in other countries such as the United Kingdom and China.
We check the Size Chart here and we use the US/EU size chart.